We offer a return period of 14 days from the day you receive your order. The product must be returned in an unused condition and in the original Vagabond box. Any damage may cause a charge up to 100%, depending on the damage.
Please follow the steps below:
1. Contact our Customer Care team using the contact form below. State your order number and the products that you want to send back.
2. Our Customer Care team will send you a pre-paid return label.
3. Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.
4. Place the return label on the box, preferably on top of the prior delivery information.
5. Leave the package at your nearest service point.
Your refund will be made as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Once the refund is made, you will receive a refund confirmation regarding your return.
Please note that if you keep part of an order the shipping cost will not be refunded.
We are unfortunately not able to handle exchanges directly. If your purchase did not meet your expectations and you want to make an exchange, please return your order using the same instructions as above. Then place a new order online.