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1. PAYMENT 

Card payment

You can pay online by using your credit or debit card. 

2.  CURRENCY

In what currency can I pay?

You can pay in your local currency. All the prices online are specific for the country you are ordering from.  

3. WHEN WILL I BE CHARGED?

Once the order is dispatched

If you have chosen to pay with creditcard or debit card, the amount will be reserved on your card account once the order has been confirmed. Payment is debited from your card once the order is dispatched from our warehouse.

1. PLACE MY ORDER

Simply 'Add to bag' and go to checkout!

To place an order add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'checkout'. Follow the steps in the checkout until your purchase has been completed.

2. TRACK AN ORDER

Check your shipping confirmation

Your shipping confirmatiom will provide all the tracking information that you need. Simply click on the link in your shipping confirmation to easily track your order.

3. CHANGE/CANCEL AN ORDER

Contact Customer Care to change or cancel an order 

If you need to cancel your order, please contact our customer care. All changes and cancellations must be made before the order has been dispatched from our warehouse. After that we cannot guarantee any changes or cancellations. 

1. DELIVERY TIME

 2-7 working days 

We aim to deliver within 2-7 working days. More information about the delivery time can be found in your order confirmation.

2. DELIVERY CHARGE

 6 EUR

The delivery charge is 6 EUR or equivalent in your local currency. 

3. DELIVERY CARRIER

DHL

Your order will be delivered with DHL.

1. RETURN MY PRODUCT

We offer free returns!

Vagabond has a 14-day return policy. Return your product within 14 days of receiving your order for full refund (excluding shipping charge). Visit our return page here and print our return label for free returns.

2. EXCHANGE PRODUCT

Return and place a new order

If you need to make an exchange, go through the return process and place a new order online. 

3. REFUNDS

When your return is processed

The refund will be made as soon as we have processed your return. Your refund will be credited to the the same form of payment from when the purchase was made. You will receive a refund confirmation regarding your return.

1. HOW TO TAKE CARE OF MY SHOES?

Clean, care and protect

We recommend waterproofing your shoes before the first wear. Please note that you need different products and tools depending on the material of the shoe. For further advice and information, see our shoe care guide.

2. SHOE CARE FOR NON-ANIMAL COLLECTION?

No specific shoe care needed

Our Non-animal collection does not require any specific shoe care as the PU-material has a built-in resistance to water and dirt.

3. SHOE BRING BACK

Reuse and recycle

Recycle your old shoes and be rewarded with a discount voucher for each bag of your ready-for-recycling-shoes placed in our collection bin. For information on how to proceed and which countries are included read our Shoe Bring Back-guide here.

1. HOW DO I FIND MY SIZE?

Use our size guide!

To find your perfect fit, use our size guide that can be found on the product page. The sizes are described in EU, UK and US-measurements. 

2. HOW DO I MEASURE MY FOOT?

Use a measuring stick

You can measure your feet quick and easy with a practical measuring stick or with a yardstick. Make sure you are wearing the socks or insoles you will use with your new shoes to find the perfect fit.

3. DO YOU PRODUCE SIZE 35 AND 42 FOR WOMEN?

In our most popular models 

We offer a range in the collection where sizes 35 and 42 are available for women. Our aim is to offer these sizes on our most popular models.

1. CHOICE OF MATERIALS?

Find material information on product page

Most of our products are made out of real leather and/or textile. For more information about your Vagabond product see the product page or contact our customer care.

2. PREMIUM SELECTION

Handcrafted from finest quality leather 

Vagabond offers a premium collection with each season. The premium collection is handcrafted from finest quality leather and with a full leather lining. 

3. THE NON-ANIMAL COLLECTION

No animalic materials

We use PU (polyurethane) material and cork for the insock. The glue in the Non-animal Collection is also non-animal, which means that it is verified to not contain any animalic ingredients. 

1. WHERE CAN I FIND MY NEAREST RETAILER?

Find your nearest retailer listed in over 40 markets

Vagabond products are sold in over 40 markets worldwide. You can find the retailer nearest to you listed here. Please contact customer care if you need any further assistance. 

2. WHERE CAN I FIND A VAGABODD CONCEPT STORE?

Find your nearest of the 30 Vagabond Concept Stores

There are over 30 Vagabond concept stores aroud Europe. You can find the Vagabond concept store closest to you here.

3. CAN I PLACE AN ORDER IN YOUR STORE?

Yes you can!

If your favourite Vagabond product is out of stock in store, let our experienced staff members help you place an online order in store. Only available in our own Vagabond concept stores. 

FAQ

Contact Form

Vagabond Customer Care is always happy to help you with any questions. Fill in the contact form and we will get back to you as soon as possible! Or reach us by phone.

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