We offer a wide range of payment options. Please select from any below.
We accept all the major credit card companies, including VISA or MasterCard (in cooperation with Adyen).
Sofort is an online banking payment provider mainly used in Germany, Austria and Switzerland. You will be redirected to the online banking portal, where the payment with Your preferred bank account will be authorised.
HOW TO PLACE AN ORDER
Simply 'Add to bag' and go to checkout!
To place an order add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'proceed checkout'. Follow the steps in the checkout until your purchase has been completed. Make sure to check all the details before you confirm the order. You will receive an order confirmation shortly after your purchase.
SHIPPING AND ORDER CONFIRMATION
You will receive an order confirmation by email once we have confirmed your payment. You will receive a shipping confirmation once the order has left our warehouse. Your shipping confirmation will provide all the tracking information that you need. Simply click on the link in your shipping confirmation to easily track your order.
If you need to cancel or make changes in your order, please contact our Customer Care using the contact form below. All changes and cancellations must be made before the order has been dispatched from our warehouse. After that we cannot guarantee any changes or cancellations.
Below you can see our delivery options for the chosen country.
DHL – Standard delivery
We will deliver your purchase within 4-7 working days after receiving your order confirmation.
Track your order by following the link in your order confirmation or at the DHL website. Depending on your location, DHL will contact you for the next delivery attempt or deliver to your nearest pickup-point. If you have questions regarding your delivery, please contact our Customer Care via the contact form below.
If unable to deliver a package according to your chosen delivery option it will automatically be returned to us. Please contact our Customer Care using the contact form below if you are experiencing trouble with the delivery.
WHICH COUNTRY DO YOU DELIVER TO?
We currently deliver to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Vagabond has a 14-day return policy. Return your product within 14 days of receiving your order for a full refund, including shipping costs. Please note that we will deduct the sum of €6 for return shipping from the refund.
HOW TO RETURN
DHL standard delivery: Please go to our return page and follow the instructions to generate the return label. The refund will be issued as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. You will receive a refund confirmation regarding your return. Items shall be returned in the original box, in the original condition and have all their tags on.
Please follow the steps below:
Place the product/products in the original shipping box, or any other solid box.
Close and tape it securely.
Place the return label on the box, preferable on top of the prior delivery information.
We are unfortunately not able to handle exchanges directly. If your purchase did not meet your expectations and you want to make an exchange, please return your order using the same instructions as above. Then place a new order online. To receive the refund faster contact our Customer Care team with your tracking number.
Your refund will be made as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Once the refund is made, you will receive a refund confirmation regarding your return. Please note that it may take up to 3 days to process the refund.
RETURN IN A VAGABOND STORE
You are welcome to return your product directly to our Vagabond Stores. Please note that outlet products cannot be returned to any physical store and need to be sent back using the return label that followed with your order. This service is only available in our official Vagabond stores.
Cleaning, caring and protecting your shoes is the key for a long life and keep them looking their best. Different styles may need different treatment. If you are unsure about how to treat your shoes and which products to use, you are welcome to contact our Customer Care team.
THESE ARE THE BASIC STEPS:
The first step is always to clean the shoes. Prepare the shoes to be polished by removing all dirt with a damp cloth, brush or a shoe foam cleaner.
The second step is to refresh and nourish with a gentle and suitable leather polish, cream or wax. Let your shoes rest at least 24 hours before using them again.
The third step is to protect the shoes from dirt, rain and dampness. Regular shoe care is automatically long-term protection, especially for leather where wax can be applied. If you use a repellent product, make sure it is water based and follows chemical regulations.
When you are not using your shoes, wipe them off and keep them in their shoe box or in your shoe closet for storage. Use a shoe tree, they will help maintain the shape of your shoes.
OUR SHOE CARE PRODUCTS
It is important to use the proper products for the specific material of your shoes. Check out our range of shoe care products here.
Use our size guide to find your perfect fit. Note that the size chart is general for all shoes.
HOW TO MEASURE YOUR FEET?
Place your foot on a flat surface with your heel against a straight edge or a wall.
Place a ruler beside your foot, touching the same straight edge as your heel.
Then take the length in millimetres from the tip of your longest toe to your heel and find your perfect fit in our size guide.
For a more exact measurement wear the socks you would want to wear in your new shoes and do the measuring in the evening (your feet may become a bit swollen during the day).
If your foot measurement is halfway between sizes, select the larger size.
You may find that one foot is longer than the other, this is quite normal, for best comfort choose the larger size.
NOT THE RIGHT SIZE AFTER ALL?
Don’t worry, we offer free returns and you will receive a refund. Still not sure? You are always welcome to contact our Customer Care team for further assistance.
DO YOU PRODUCE SIZE 35 & 42 FOR WOMEN?
We offer a range in the collection where sizes 35 and 42 are available for women. Our aim is to offer these sizes on our most popular models.
If you have further questions, you are welcome to contact our Customer Care.
With our mission to be a global fashion brand comes a great responsibility to think and act sustainable on all levels. On this journey it is all about awareness in choices of material, production, transportation and consumption, while at the same time striving for innovations and solutions that can really be a game changer. These are our everyday commitments.
The most important highlights and commitments from our sustainability report 2018 are listed below.
We are committed to select material with less strain on planet and people. Below are a few examples of actions taken 2018. These were our achievements in 2018:
A cooperation and dialogue with the end consumer with the aim to create more circular fashion. In 2018 we have been focusing on further actions to close the loop within production – distribution – consumption.
PRODUCTION & SOCIAL
Safety in the working environment is improved by close cooperation with our suppliers.
PRODUCTION & ENVIRONMENT
The use of fossil energy must be reduced. And so must the use of processed water from our industry. This is a long-term commitment and for 2018 we report:
STAFF & ENGAGEMENT
We continue aiming to enable each person and function within our business to make conscious and sustainable everyday choices.
For the full story, read our sustainability report 2018. If you have any questions regarding sustainability you are welcome to contact our Customer Care team.
SHOE BRING BACK WORLDWIDE
All Vagabond concept stores offer Shoe Bring Back, a combined reuse and recycle service which is revolutionary for the shoe business.
Recycle your old shoes and be rewarded with a discount voucher for each bag of your ready-for-recycling-shoes placed in our collection bin. For information on how to proceed and which countries are included read our Shoe Bring Back-guide here.
THE NON-ANIMAL COLLECTION
No animalic materials are used in our Non-animal Collection. We use PU (polyurethane) material and cork for the in-sock and the glue in the Non-animal Collection is also non-animal, which means that it is verified to not contain any animalic ingredients. See our non-animal collection here.
Click here to view all stores who currently sells Vagabond products. Use the map to locate your nearest Retailer, Shop-in-shop or Vagabond store.
We have 30 Vagabond concept stores around Europe. If your favourite Vagabond product is out of stock in store, our staff members can help you place an online order in our official Vagabond stores. You can either choose to ship to the Vagabond store or ship to your home, and you can also choose to make the return to the Vagabond store.
Vagabond is available among several shop-in-shops around the world. In these shop-in-shop you can find a wide range of Vagabond products.
Vagabond products are sold online and in stores in over 40 markets worldwide.
Please contact our Customer Care team if you need further assistance.
For card payment the amount will be reserved on your card account once the order has been confirmed. Payment is debited from your card once the order is dispatched from our warehouse.
Once we have received your return, we will start processing your refund and you will receive a confirmation email from us. Our Customer Care team will arrange your refund in the same form of payment as you orginally used when making the purchase. The amount you have paid, excluding the shipping charge, will be refunded back to you. Your card account will be credited within 3-5 working days.
If you are experiencing any problems with your payment, please try another card. If the problem remains, please contact our Customer Care by using the contact form below for further assistance.
To place an order add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'checkout' in your shopping bag or shoppin bag-view and get redirected to our checkout. Follow the steps in the checkout until your purchase has been completed. Make sure to check all the details before you confirm the order. You will receive an order confirmation shortly after your purchase.
It is not possible to change any order details once the order is placed. Please make sure to check all the details before you confirm the order. In an exceptional case, it might be possible to change order details before the order is dispatched. Please contact our Customer Care by using the contact form below for further information.
Once the order has left our warehouse it is not possible to cancel it. If you have requested a cancellation after your order has been discpatched, you need to go through the return process in order to get a refund. If you need to cancel your order, please contact our customer care by using the contact form below.
You should receive an order confirmation shortly after you have placed the order. If you did not receive any order confirmation, please contact our Customer Care by using the contact form below for further assistance.
If you are experiencing problems placing your order, please contact our customer care by using the contact form below for support.
We currently deliver to 27 countries. We deliver to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Your order will be delivered by our transport partner DHL. DHL will deliver to the address provided by you when placing your order. You will get notified when your package is ready for delivery.
The cost for the delivery is 6 EUR . The delivery charge is the same regardless of the number of products you are purchasing.
We strive to deliver on time. If your order fails to deliver on time, please contact our Customer Care by using the contact form below.
Once your order is dispatched from our warehouse, you will receive a shipping confirmation with all the information you need on how to track your order. Follow the link in your order confirmation to track your order
Find all the information at vagabond.com/returns were you also print out your return-label. Please pack the products in their original package and make sure to use the return label when returning the parcel. Drop off your parcel at your nearest post office. Please save the receipt from the post office as this is your proof of return if the parcel goes missing in transit. We will refund you the paid amount excluding the shipping fee. Please note that if you have used the product before returning it, we might deduct a sum from the order.
If you are not satisfied with your Vagabond product, and want to exchange it for another product, you need to go through the return process and place a new order online. We offer a 14-day right of withdrawal when you order online.
You will recieve a confirmation email from us as soon as we have processed your return. Your refund will consist of the amount you have paid excluding the shipping fee. Your refund will be credited to the the same form of payment as when the purchase was made. If you do not receive a confirmation email, please do not hesitate to contact our customer care.
You are welcome to return your product directly to one of our Vagabond Stores. Please note that outlet products cannot be returned to any physical store and need to be sent back to us. Please note that you want receive a refund directly in the store. The refund will be made to the payment method used when placing the order, as soon as the package arrive to us with.
If your Vagabond product is purchased from one of our retailers, please contact them for further assistance.
Our Customer Care team will arrange your refund as soon as we have processed your return. Your refund will be credited to the the same form of payment as when the purchase was made.
If you have received the wrong product or a damaged product, please contact our customer care as soon as possible, by using the contact form below. Be prepared to quote your order number, contact details and your concern.
You are financially responisble for the package until we recieve it. Please save the receipt from the post office as this is your proof of return if the parcel goes missing in transit.
Make sure that the shoes are dry and clean. They should be stored in a cool environment, and not near a radiator, since the heat will damage the softness of the leather. To preserve the shape of the shoe you may use shoe blocks or some newspaper tissues. When you are ready to use them again, use leather cream for best protection if they have been stored for a long period of time.
Cleaning, caring and protecting your shoes is key for giving your shoes a long life and having them looking their best. Our selection of Shoe Care products together with the Shoe Care Guide is an important step in our work to minimize and substitute the use of chemicals to less environmentally harmful substances. Please note that different materials require different shoe care products. Read more about shoe care in our shoe care guide.
Vagabond Customer Care is always happy to help you with any questions. Fill in the contact form and we will get back to you as soon as possible! Or reach us by phone.