Kostenloser Versand und Rückversand auf alle Bestellungen! Verlängertes Rückgaberecht bis zum 15-01-2019.

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You are currently in the Austria store.

If you would like to ship your items to a different country, please select it here below. Item availibility, prices and shipping services will be uppdated to reflect the local market

Delivery time: 4-6 working days
Delivery charge: 6 €
Delivery carrier: DHL Austria

 

Need help? Contact us here.

Help & Contact

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Payment
Order
Delivery
Return
Shoe care
Size
Material
Retailers

1. PAYMENT METHODS

Invoice or card payment

Payment methods online include card payment or invoice. Please note that invoice payment only is available in Sweden, Finland, Denmark, Germany, Austria and Netherlands.

2. Card payment

All major credit cards

You can pay online by using all of the major credit card companies, including VISA or MasterCard (in cooperation with Adyen).

3. Invoice

Invoice payment by Klarna

We can offer you a invoice Your invoice will be sent separately from Klarna to your email address. Please note that invoice payment only is available in Sweden, Finland, Denmark, Germany, Austria and Netherlands.

1. PLACE AN ORDER

Simply 'Add to bag' and go to checkout!

To place an order add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'checkout'. Follow the steps in the checkout until your purchase has been completed. 

2. TRACK AN ORDER

Check your shipping confirmation

You will receive a shipping confirmation once the order has left our warehouse. Your shipping confirmation will provide all the tracking information that you need. Simply click on the link in your shipping confirmation to easily track your order. 

3. CHANGE/CANCEL MY ORDER

Contact Customer Care to change or cancel an order

If you need to cancel your order, please contact our Customer Care by using the contact form below. All changes and cancellations must be made before the order has been dispatched from our warehouse. After that we cannot guarantee any changes or cancellations.

1. DELIVERY TIME

4-6 working days

We aim to deliver within the time range above. More information about the delivery time can be found in your order confirmation.

2. DELIVERY CHARGE

6 €

As above or equivalent in local currency.

3. DELIVERY CARRIER

DHL

Orders are delivered with DHL. You will receive a shipping confirmation once the order has left our warehouse.

1. Return

We offer free returns

Vagabond has a 14-day return policy. Return your product within 14 days of receiving your order for full refund (excluding shipping charge). Visit our return page HERE and print out a return label for free returns.

2. Exchange

Return your order and  place a new order

If your purchase did not meet your expectations and you want to make an exchange, you need to go through the return process and place a new order online. 

3. Refund

You will receive the refund when your return has been processed

The refund will be made as soon as we have processed your return. Your refund will be credited to the the same form of payment from when the purchase was made. You will receive a refund confirmation regarding your return.

1. How to take care of my shoes?

Clean, care and protect

We recommend waterproofing your shoes before the first wear. Please note that you need different products and tools depending on the material of the shoe. For further advice and information, see our shoe care guide here.

2. Shoe care for the non-animal collection?

No specific shoe care needed

Our Non-animal collection does not require any specific shoe care as the PU-material has a built-in resistance to water and dirt.

3. Shoe Bring Back

Reuse and recycle

Recycle your old shoes and be rewarded with a discount voucher for each bag of your ready-for-recycling-shoes placed in our collection bin. For information on how to proceed and which countries are included read our Shoe Bring Back-guide here.

1. HOW CAN I FIND MY RIGHT SIZE?

Use our size guide

To find your perfect fit, use our size guide that can be found on the product page. The sizes are described in EU, UK and US-measurements.

2. HOW DO I MEASURE MY FOOT?

Use a measuring stick

You can measure your feet quick and easy with a practical measuring stick or with a yardstick. Make sure you are wearing the socks or insoles you will use with your new shoes to find the perfect fit.

3. DO YOU PRODUCE SIZE 35 AND 42 FOR WOMEN?

In our most popular models

We offer a range in the collection where sizes 35 and 42 are available for women. Our aim is to offer these sizes on our most popular models.

1. CHOICE OF MATERIALS

Find material information on the product page

Most of our products are made out of real leather and/or textile. For more information about your Vagabond product see the product page or contact our Customer Care by using the contact form below.

2. Premium Selection

Handcrafted from finest quality leather

Vagabond offers a premium collection with each season. The premium collection is handcrafted from finest quality leather and with a full leather lining.

3. The Non-animal Collection

No animalic materials used in our Non-animal Collection

We use PU (polyurethane) material and cork for the insock. The glue in the Non-animal Collection is also non-animal, which means that it is verified to not contain any animalic ingredients.

1. WHERE CAN I FIND MY NEARESET RETAILER?

Find your nearest retailer listed in over 40 markets

Vagabond products are sold in over 40 markets worldwide. You can find the retailer nearest to you listed here. Please contact Customer Care if you need any further assistance.

2. Where can I find a Vagabond Concept Store?

Find your Vagabond Concept Store on our retailers page

There are over 30 Vagabond concept stores around Europe. You can find the Vagabond concept store closest to you here.

3. CAN I PLACE AN ORDER IN YOUR STORE?

Yes you can!

If your favourite Vagabond product is out of stock in store, let our experienced staff members help you place an online order in store. Only available in our own Vagabond Concept Stores.

FAQ

You can pay online with credit card, debit card or by invoice. Please note that invoice payment only is available in Sweden, Finland, Denmark, Germany, Austria and Netherlands. The card payment is carried out in cooperation with Ayden. Invoice payment is carried out by Klarna. If you choose invoice as payment method, please note that there will be an invoice fee (charge of €3) added to your order.

If you have chosen to pay with creditcard or debit card, the amount will be reserved on your card account once the order has been confirmed. Payment is debited from your card once the order is dispatched from our warehouse. When choosing invoice as payment method the payment must be fulfilled within 14 days after the order is dispatched. 

Invoice payment is only available in Sweden, Finland, Denmark, Germany, Austria and Netherlands and is carried out by Klarna. The invoice will be sent to the email address specified in your order as soon as it is dispatched from our warehouse. If you select invoice as payment method, please note that there will be an invoice fee of €3 added to your order.

You should pay for what you retained including the shipping and Klarna fee. When returning a full order, you will only have to pay the shipping cost. The invoice will be credited when the return is received and processed.

Once we have received your return, we will start processing your refund and you will receive a confirmation email from us. Our Customer Care team will arrange your refund in the same form of payment as you orginally used when making the purchase. The amount you have paid, excluding the shipping charge, will be refunded back to you. Your card account will be credited within 3-5 working days. If you paid via invoice you will get refunded directly from Klarna. 

If you are experiencing any problems with your payment, please try another card. If the problem remains, please contact our Customer Care by using the contact form below for further assistance.

To place an order add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'checkout' in your shopping bag or shoppin bag-view and get redirected to our checkout. Follow the steps in the checkout until your purchase has been completed. Make sure to check all the details before you confirm the order. You will receive an order confirmation shortly after your purchase.

It is not possible to change any order details once the order is placed. Please make sure to check all the details before you confirm the order. In an exceptional case, it might be possible to change order details before the order is dispatched. Please contact our Customer Care by using the contact form below for further information. 

Once the order has left our warehouse it is not possible to cancel it. If you have requested a cancellation after your order has been discpatched, you need to go through the return process in order to get a refund. If you need to cancel your order, please contact our customer care by using the contact form below.

You should receive an order confirmation shortly after you have placed the order. If you did not receive any order confirmation, please contact our Customer Care by using the contact form below for further assistance. 

If you are experiencing problems placing your order, please contact our customer care by using the contact form below for support.

We currently deliver to 16 countries. We deliver to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland
and Sweden

Your order will be delivered by our transport partner DHL. DHL will deliver to the address provided by you when placing your order. You will get notified when your package is ready for delivery.

The cost for the delivery is {ShippingCostWithCurrency}. The delivery charge is the same regardless of the number of products you are purchasing.

We strive to deliver on time. If your order fails to deliver on time, please contact our Customer Care by using the contact form below.

Once your order is dispatched from our warehouse, you will receive a shipping confirmation with all the information you need on how to track your order. Follow the link in your order confirmation to track your order

If you are not satisfied with the products you have  purchased you are welcome to make a return. Vagabond has a 14-day return policy. Return your product within 14 days of receiving your order for a full refund (excluding shipping charge). All returned products need to be in their original condition and original package. If you want to return your order, please inform our customer care.

Find all the information at vagabond.com/returns were you also print out your return-label. Please pack the products in their original package and make sure to use the return label when returning the parcel. Drop off your parcel at your nearest post office. Please save the receipt from the post office as this is your proof of return if the parcel goes missing in transit. We will refund you the paid amount excluding the shipping fee. Please note that if you have used the product before returning it, we might deduct a sum from the order. 

If you are not satisfied with your Vagabond product, and want to exchange it for another product, you  need to go through the return process and place a new order online. We offer a 14-day right of withdrawal when you order online.

You will recieve a confirmation email from us as soon as we have processed your return. Your refund will consist of the amount you have paid excluding the shipping fee. Your refund will be credited to the the same form of payment as when the purchase was made. If you do not receive a confirmation email, please do not hesitate to contact our customer care.

You are welcome to return your product directly to one of our Vagabond Stores. Please note that outlet products cannot be returned to any physical store and need to be sent back to us. Please note that you want receive a refund directly in the store. The refund will be made to the payment method used when placing the order, as soon as the package arrive to us with.

If your Vagabond product is purchased from one of our retailers, please contact them for further assistance. 

Our Customer Care team will arrange your refund as soon as we have processed your return. Your refund will be credited to the the same form of payment as when the purchase was made. 

If you have received the wrong product or a damaged product, please contact our customer care as soon as possible, by using the contact form below. Be prepared to quote your order number, contact details and your concern. 

You are financially responisble for the package until we recieve it. Please save the receipt from the post office as this is your proof of return if the parcel goes missing in transit.

Make sure that the shoes are dry and clean. They should be stored in a cool environment, and not near a radiator, since the heat will damage the softness of the leather. To preserve the shape of the shoe you may use shoe blocks or some newspaper tissues. When you are ready to use them again, use leather cream for best protection if they have been stored for a long period of time.

Cleaning, caring and protecting your shoes is key for giving your shoes a long life and having them looking their best. Our selection of Shoe Care products together with the Shoe Care Guide is an important step in our work to minimize and substitute the use of chemicals to less environmentally harmful substances. Please note that different materials require different shoe care products. Read more about shoe care in our shoe care guide.

Contact Form

Vagabond Customer Care is always happy to help you with any questions. Fill in the contact form and we will get back to you as soon as possible! Or reach us by phone.

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